DATA RETENTION POLICY
Last Updated: January 21, 2024
OVERVIEW
This Data Retention Policy explains how long Felunapor retains personal information and other data collected through our services. We retain data only as long as necessary to fulfill the purposes outlined in our Privacy Policy and to comply with legal obligations.
RETENTION PERIODS
Account Information
We retain your account information for as long as your account remains active. If you close your account, we will delete or anonymize your personal information within 90 days unless retention is required for legal compliance or dispute resolution.
Communication Records
Records of communications between you and our specialists, including consultation notes and correspondence, are retained for 7 years from the date of your last interaction with our services.
Financial Records
Payment information and transaction records are retained for 7 years to comply with accounting requirements and tax obligations.
Service Usage Data
Technical data such as IP addresses, browser information, and service usage logs are retained for 2 years for security monitoring and service improvement purposes.
Marketing Communications
Records of your marketing preferences and communications are retained until you unsubscribe or withdraw consent, after which they are deleted within 30 days.
DELETION PROCEDURES
Automated Deletion
Our systems automatically flag data for deletion when retention periods expire. Deletion processes run monthly to remove expired data from active systems.
Secure Disposal
When data is deleted, we use secure deletion methods to ensure information cannot be recovered. Backups containing deleted data are overwritten within 90 days following the standard backup rotation cycle.
Third-Party Data
We require third-party service providers to follow comparable retention and deletion practices for data they process on our behalf.
EXTENDED RETENTION
Legal Requirements
We may retain data beyond standard periods when required by law, regulation, or legal process. This includes retention for tax audits, regulatory investigations, or pending litigation.
Dispute Resolution
If there is an ongoing dispute or claim involving your account, we may retain relevant data until the matter is resolved and all appeal periods have expired.
Fraud Prevention
Information related to fraudulent activity or security incidents may be retained longer to protect our services and other users from similar threats.
YOUR RIGHTS
Access to Retention Information
You may request information about what data we hold about you and how long it will be retained. We will provide this information within 30 days of your request.
Early Deletion Requests
You may request early deletion of your data. We will honor such requests unless retention is required for legal compliance or legitimate business purposes.
Data Portability
Before data is deleted, you may request a copy in a structured, commonly used format for transfer to another service provider.
DATA MINIMIZATION
We regularly review the data we collect and retain to ensure we hold only what is necessary for our services. Unnecessary data categories are identified and eliminated from collection processes.
ANONYMIZATION
Where possible, we anonymize data rather than delete it entirely. Anonymized data cannot be linked back to you and may be retained indefinitely for statistical analysis and service improvement.
BACKUP RETENTION
Backup copies of data are maintained for disaster recovery purposes. These backups follow a 90-day rotation cycle. Data deleted from production systems will be automatically removed from backups as they rotate out.
CHANGES TO THIS POLICY
We may update this Data Retention Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through email or prominent notice on our website at least 30 days before taking effect.
CONTACT INFORMATION
If you have questions about our data retention practices or wish to exercise your rights regarding data retention, contact us:
- Email: [email protected]
- Phone: +19052523259
- Address: C.P., Trois-Rivières, QC G8T 7A2, Canada